Our Privacy Commitment to You
Visitors who browse this Web site may do so on an anonymous basis. The site is not configured to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide the information, Grand will not know your identity, your e-mail address, or any other information identifiable to you. Grand Energy may track the Internet domain address from which people visit the site and analyze this data for trends and statistics, but individual users will remain anonymous unless you voluntarily tell Grand Energy who you are.
When Grand Energy needs to collect personally identifiable information from you to provide you with electricity services, perform credit checks, add you to Grand Energy’s email distribution list, or register you to participate in contests or promotions, Grand Energy will ask you to voluntarily supply the information needed to complete your request. This may include, but is not limited to, your name, service and billing address(es), social security number, phone number(s), email address(es), credit card information, meter number(s), or other personal information. Whether or not to provide such information is completely your own choice. However, electing not to provide the information requested, you may be unable to purchase products or enroll for certain services, offers, and content on Grand Energy’s web site. Grand Energy will use your email address to send confirmations, important account information and, if necessary, might use the other information to contact you for help in processing your requests.
This Web site is not intended for minors and Grand Energy does not knowingly solicit or collect personally identifiable information from minors. Grand Energy urges parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise their access to the web.
Use of Information
Updating Information/Opting Out
If you prefer not to receive information or would like to update your contact information, please call Grand Energy at (888) 970-0838 or by sending an email to CustomerCare@Grand-Energy.com. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. Grand Energy’s intention is only to send you email communications that will be useful to you and that you want to receive. At your sole choice, you may join the email distribution list by providing your name, postal, and email address. In some instances, Grand Energy may use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send Grand Energy-related email. Anytime you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails. Please note that any requests to remove or update your personal information may take up to 6-8 weeks to complete your request.
Grand Energy takes precautions, including the use of sophisticated encryption and authentication tools, to protect the security of your provided personal information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Grand Energy strives to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from the web sites, and you do so at your own risk.
Third-Party Site Links
This policy was last updated on November 30, 2020.