Our Privacy Policy

Our Privacy Commitment to You

Grand Energy has a strong commitment to providing excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy. The purpose of this privacy policy is to inform you what personal information Grand Energy may collect from you, the use of such information, and the choices you have regarding the use of, and your ability to review and correct this information. If, after reviewing this policy you have any privacy questions or concerns, please send an email to CustomerCare@Grand-Energy.com or you may contact Grand Energy at (888) 970-0838.

Browsing

Visitors who browse this Web site may do so on an anonymous basis. The site is not configured to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide the information, Grand will not know your identity, your e-mail address, or any other information identifiable to you. Grand Energy may track the Internet domain address from which people visit the site and analyze this data for trends and statistics, but individual users will remain anonymous unless you voluntarily tell Grand Energy who you are.

Cookies

The Grand Energy Web site may make limited use of “cookie” technology. “Cookies” are strings of text that a Web site transmits to a user’s computer. Cookies enable a website to keep track of a user’s preferences and activities relating to that website. Generally, Grand Energy uses cookies to remind the site who you are, tailor products and services to suit your personal interests, estimate audience size, to track visits at Grand Energy sites and to process your enrollment, track your status in promotions, contests, and sweepstakes, and/or analyze your visiting patterns. If you do not wish to receive these cookies, you may set your browser to reject the cookies, although doing so may affect your ability to perform certain transactions on the Web site.

Information Collection

When Grand Energy needs to collect personally identifiable information from you to provide you with electricity services, perform credit checks, add you to Grand Energy’s email distribution list, or register you to participate in contests or promotions, Grand Energy will ask you to voluntarily supply the information needed to complete your request. This may include, but is not limited to, your name, service and billing address(es), social security number, phone number(s), email address(es), credit card information, meter number(s), or other personal information. Whether or not to provide such information is completely your own choice. However, electing not to provide the information requested, you may be unable to purchase products or enroll for certain services, offers, and content on Grand Energy’s web site. Grand Energy will use your email address to send confirmations, important account information and, if necessary, might use the other information to contact you for help in processing your requests.

This Web site is not intended for minors and Grand Energy does not knowingly solicit or collect personally identifiable information from minors. Grand Energy urges parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise their access to the web.

Use of Information

Grand Energy uses the personal information you provide for internal purposes, such as confirming and tracking your enrollment or registration, analyzing trends and statistics, informing you of new products, services, and offers, and providing you with information to serve you better. Grand Energy may also combine that information with publicly available information and information received from other partner companies. Grand Energy may use that combined information to enhance and personalize your shopping experience, to communicate with you about products and events that may be of interest to you, and for other promotional purposes. Grand Energy may contract with companies or persons to provide certain services including credit evaluation and scoring, credit card processing, shipping, data management, promotional services, etc. Grand Energy provides these providers only with the information needed for them to perform these services. Grand Energy also asks they confirm their privacy practices are consistent with this privacy policy. Although unlikely, in certain instances Grand Energy may disclose your personal information when there is a reasonable belief that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Grand Energy, or to others. Grand Energy may also disclose your personal information when the law requires it.

Updating Information/Opting Out

If you prefer not to receive information or would like to update your contact information, please call Grand Energy at (888) 970-0838 or by sending an email to CustomerCare@Grand-Energy.com. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. Grand Energy’s intention is only to send you email communications that will be useful to you and that you want to receive. At your sole choice, you may join the email distribution list by providing your name, postal, and email address. In some instances, Grand Energy may use a third party e-mail service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send Grand Energy-related email. Anytime you receive an email about special offers or promotions you will be provided the choice to opt-out of future emails. Please note that any requests to remove or update your personal information may take up to 6-8 weeks to complete your request.

Security

Grand Energy takes precautions, including the use of sophisticated encryption and authentication tools, to protect the security of your provided personal information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Grand Energy strives to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from the web sites, and you do so at your own risk.

Third-Party Site Links

Grand Energy web sites may contain links to web sites operated and maintained by third parties, over which Grand Energy has no control. Grand Energy is only responsible for the privacy statement and content of this Web site. Grand Energy is not responsible for the privacy practices or the use of cookies on Web sites that you have accessed through this site. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes

In the event Grand Energy needs to change our privacy policy in whole or in part, those changes will be posted here. Those changes will go into effect immediately. The new policy will apply to all current and past users of the web site and will replace any prior policies that are inconsistent.

This policy was last updated on November 30, 2020.